Spanish Speaking Customer Service for Airline

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and skilled Spanish Speaking Customer Service Representative for a prominent airline in the online media industry. This role is perfect for someone who excels in communication and thrives in a fast-paced environment. You will be the voice of the airline, helping customers navigate their travel experiences, answer their inquiries, and resolve any issues they may encounter while providing top-notch service. Your proficiency in Spanish will be an asset, as you will be assisting a diverse clientele. By joining our dynamic team, you will play a crucial role in ensuring customer satisfaction and loyalty, all while being part of a forward-thinking company that values innovation and creativity in recruitment and customer service. This position offers an exciting opportunity for career progression within the airline's customer service department, allowing you to build experience in an area that is constantly evolving. If you have a passion for travel, love providing exceptional customer support, and are fluent in Spanish, we encourage you to apply and join us in making travel easier and more enjoyable for everyone.

Responsibilities

• Provide exceptional customer service to Spanish-speaking airline customers via phone, email, and chat support.
• Assist customers with booking flights, making changes to reservations, and answering inquiries about flight itineraries.
• Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
• Educate customers on airline policies, procedures, and travel regulations.
• Coordinate with other departments to ensure seamless service delivery and address customer needs effectively.
• Maintain a thorough understanding of airline products and services to provide informed recommendations to customers.
• Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.

• Fluency in Spanish and English, both written and spoken, is essential for effective communication.
• Previous experience in customer service or a related field, preferably in the airline or travel industry.
• Strong problem-solving skills with the ability to handle challenging situations calmly and professionally.
• Excellent communication skills, both verbal and written, ensuring clear and concise information delivery.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously without compromising quality.
• Proficient in using technology and customer service software; familiarity with CRM systems is a plus.
• Strong interpersonal skills and a genuine desire to assist and support customers.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...