Spanish Speaking Customer Service for Automotive Brand - job 2 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Spanish Speaking Customer Service Representative to join a dynamic automotive brand within the online media industry. This role is crucial in providing exceptional customer service and support to Spanish-speaking clients, ensuring they receive accurate information and assistance regarding their automotive inquiries. The ideal candidate will be enthusiastic, customer-oriented, and possess a passion for the automotive industry. As part of our team, you will be working in a fast-paced environment where your contributions will directly impact customer satisfaction and brand loyalty. At The House of Mercier, we believe in fostering talent and creating meaningful connections between candidates and employers, and we are excited to find an individual who thrives in a collaborative setting and is eager to help others with their automotive needs. Join us and be a part of a forward-thinking agency that values innovation and excellence in recruitment, while playing a key role in delivering top-notch service to our clients.

Responsibilities

• Provide excellent customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers in resolving inquiries related to automotive products and services.
• Maintain a deep understanding of the automotive brand's offerings and features.
• Document and track customer interactions in the CRM system accurately.
• Collaborate with other departments to ensure customer issues are resolved promptly.
• Educate customers about product specifications and help them make informed decisions.
• Follow up with customers to ensure their issues have been addressed satisfactorily.

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Proven experience in a customer service role, preferably in the automotive or online media industry.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with CRM systems and customer service software.
• Strong multitasking abilities and attention to detail.
• Passion for the automotive industry and a willingness to learn about new products.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...