Italian Speaking Customer Service for Video Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic and dedicated Italian Speaking Customer Service Representative for a leading video streaming service. In this role, you will be the first point of contact for Italian-speaking customers, assisting them with their inquiries and ensuring they enjoy a seamless viewing experience. This position is ideal for individuals who are passionate about media, technology, and customer service. You will have the opportunity to work within a dynamic environment, playing a crucial role in supporting our clients and their subscribers. As an integral part of our customer service team, you will be responsible for providing high-quality assistance in both verbal and written Italian, addressing customer queries with professionalism and empathy. This job not only allows you to utilize your language skills but also immerse yourself in the ever-evolving world of online media. Join us at The House of Mercier and help us redefine customer service in the video streaming industry!

Responsibilities

• Provide outstanding customer support to Italian-speaking users via phone, email, and chat.
• Assist customers with account inquiries, subscription issues, and technical difficulties related to the streaming service.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Educate customers on the features and functionalities of the service to enhance their experience.
• Document user interactions, feedback, and issues reported using CRM tools for continuous improvement.
• Collaborate with other departments, such as technical support and billing, to resolve complex customer issues.
• Stay updated with the latest product features, industry trends, and customer service best practices.

• Fluent in Italian (written and spoken) and proficient in English.
• Experience in customer service or a related field, preferably in the online media industry.
• Strong communication and interpersonal skills, with the ability to engage customers effectively.
• Ability to troubleshoot technical issues and explain solutions clearly to non-technical users.
• Familiarity with streaming services and technology is a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment and manage multiple inquiries simultaneously.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...