Spanish Speaking Customer Service For Car Rental Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We take pride in our ability to connect exceptional candidates with organizations that value their skills and contributions. Currently, we are seeking a Spanish Speaking Customer Service Representative for a prominent car rental company that values high-quality customer interactions and satisfaction. This role is perfect for individuals who are passionate about providing outstanding service and have the ability to communicate effectively in both English and Spanish. As a Customer Service Representative, you will be instrumental in ensuring that every customer has a seamless experience from the moment they inquire about our services to the completion of their rental process. You will be the frontline ambassador for the company, providing assistance, answering queries, resolving issues, and showcasing the company's commitment to customer satisfaction. If you are enthusiastic, driven, and looking for an opportunity to work in a dynamic environment within the consumer services industry, we encourage you to apply and join our team at The House of Mercier.

Responsibilities

• Provide exceptional customer service to clients in both English and Spanish.
• Respond to inquiries via phone, email, and chat to assist customers with their car rental needs.
• Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.
• Process rental agreements and other necessary documentation accurately and efficiently.
• Provide information about vehicle availability, rates, and special promotions to customers.
• Assist customers with vehicle returns and inspections, ensuring a smooth transition.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.

• Fluent in Spanish and English, with excellent written and verbal communication skills.
• Previous experience in customer service, preferably in the consumer services sector.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Proficient in using computer systems and software, including CRM tools and office applications.
• Ability to handle stressful situations calmly and professionally.
• Excellent time management skills with a keen attention to detail.
• Willingness to work flexible hours, including evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...