Spanish Speaking Customer Service for Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service Representative for a leading online streaming service. This role is an exceptional opportunity for an enthusiastic and customer-oriented individual who is fluent in Spanish and has a passion for entertainment and media. As part of our team, you will play a crucial role in enhancing the user experience of our clients' streaming services by providing outstanding support to Spanish-speaking customers. Your ability to effectively communicate and resolve issues will be instrumental in ensuring customer satisfaction and loyalty. Join us in this vibrant industry where your skills can contribute to making a difference in how people enjoy media across various platforms! This position offers the chance to work in a dynamic, fast-paced environment where your contributions will be valued, and you can grow professionally while being part of an innovative team that fosters creativity and collaboration.

Responsibilities

• Provide exceptional customer service to Spanish-speaking users via chat, email, and phone calls.
• Assist customers with account setup, troubleshooting, and subscription inquiries regarding the online streaming service.
• Resolve customer complaints promptly and effectively, maintaining a high level of professionalism and empathy.
• Educate customers on the features and benefits of the streaming service to enhance their user experience.
• Maintain accurate records of customer interactions and transactions in the company's database.
• Collaborate with other team members to ensure consistent and high-quality service delivery.
• Stay updated on company policies, service offerings, and industry trends to provide accurate information to customers.

• Fluency in Spanish and English, both written and verbal, is required.
• Proven experience in customer service or a related field, preferably in the online media or technology industry.
• Excellent communication and interpersonal skills with a friendly and approachable demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with online streaming services and related technologies is a plus.
• Proficiency in using customer service software and Microsoft Office Suite.
• Availability to work flexible hours, including evenings and weekends as needed.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...