Spanish speaking Customer Service Representative for Financial Software Company

The House of Mercier is excited to announce an opening for a Spanish Speaking Customer Service Representative at our leading financial software company. In this critical role, you will directly engage with our Spanish-speaking clients, providing top-tier support and guidance regarding our financial software solutions. Your responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring that users have a positive experience while utilizing our products. We are looking for a motivated and detail-oriented individual with a solid understanding of financial concepts and a passion for delivering exceptional customer service. If you have excellent communication skills and enjoy helping customers navigate technology, we invite you to apply!

Responsibilities

• Provide timely and effective support to clients via phone, email, and chat in Spanish.
• Assist customers with software-related questions, problems, and troubleshooting.
• Log and maintain accurate records of customer interactions in the CRM system.
• Collaborate with product teams to relay customer feedback for continuous improvement.
• Conduct training sessions and develop materials to help clients understand our software.
• Stay updated on industry trends and product enhancements to better assist our customers.
• Strive to deliver a high level of customer satisfaction and uphold company values.

• Fluency in Spanish and English, both written and spoken is required.
• Previous experience in customer service, preferably within a financial or technical environment.
• Strong communication and interpersonal skills to effectively assist clients.
• Good analytical and problem-solving skills with attention to detail.
• Familiarity with financial software or systems is highly desirable.
• Proficient in using CRM tools and standard office software.
• Willingness to work flexible hours, including weekends if needed, to accommodate our customer base.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...