Spanish Speaking Customer Solutions Agent - Financial Industry

The House of Mercier is a cutting-edge recruitment agency dedicated to connecting talented professionals with promising career pathways across the globe. We are excited to announce an opening for a Spanish Speaking Customer Solutions Agent to join our vibrant team in the online media sector, specifically targeting the financial industry. This role is perfect for individuals with a passion for exceptional customer service and a desire to utilize their language skills to create meaningful connections with our clients. The successful candidate will be integral in ensuring that Spanish-speaking customers are provided with top-tier support, including handling inquiries, addressing concerns, and facilitating resolutions to enhance the overall customer experience. As a vital member of The House of Mercier, you will work within an environment that fosters innovation and collaboration, where your input directly contributes to our commitment to excellence. If you are a proactive thinker with a background in customer service and fluency in Spanish, we welcome you to apply and help us bridge talent with opportunities in today's global marketplace.

Responsibilities

• Act as the main point of contact for Spanish-speaking customers requiring assistance in financial-related queries.
• Quickly and effectively respond to customer inquiries through phone, email, and chat channels.
• Identify and resolve customer issues by analyzing their concerns, proposing solutions, and ensuring satisfactory follow-ups.
• Inform and educate customers about financial products and services, customizing information as per individual needs.
• Record and maintain accurate records of customer interactions and feedback within the company's CRM system.
• Work collaboratively with cross-functional teams to address and resolve complex customer issues.
• Assist in the creation and refinement of customer service policies and training resources to enhance the customer experience.

• Fluency in Spanish and English, both written and verbal, is required.
• Relevant experience in a customer service position, ideally within the financial services sector.
• Strong decision-making and problem-solving skills, capable of managing high-pressure situations.
• Exceptional communication skills, demonstrating compassion and understanding towards customer inquiries.
• Experience with CRM systems and Microsoft Office Suite for effective record-keeping and interaction management.
• Ability to work independently and collaboratively in a dynamic work environment.
• A positive attitude and professionalism, with a commitment to delivering outstanding customer service.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...