Spanish speaking Technical Support Agent

The House of Mercier is excited to announce a fantastic opportunity for a Spanish speaking Technical Support Agent to join our enthusiastic support team. In this role, you will play a key part in providing exceptional technical assistance to our Spanish-speaking customers, addressing their inquiries and resolving a variety of technical issues. Your ability to communicate effectively and your strong technical skills will ensure that customers receive the support they need for an optimal experience with our products. If you are fluent in Spanish and have a passion for technology, we invite you to apply and contribute to our mission of delivering top-notch customer service.

Responsibilities

• Deliver outstanding technical support to Spanish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to our products and services with accuracy.
• Assist customers with product installations, configurations, and general usage questions.
• Maintain detailed records of customer interactions, resolutions, and feedback.
• Work closely with technical and product teams to escalate and address complex problems as needed.
• Provide guidance on product features and best practices to enhance customer satisfaction.
• Stay informed about product updates and advancements in technology to support customers effectively.

• Fluency in Spanish and a good command of English, both written and spoken.
• Previous experience in technical support or customer service is advantageous.
• Strong technical aptitude and familiarity with software and hardware systems.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities and analytical skills.
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
• Willingness to work flexible hours to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...