Finnish speaking Technical Support Agent

The House of Mercier is an innovative recruitment agency focused on linking exceptional talent with leading companies worldwide. We are currently in search of a Finnish speaking Technical Support Agent to join our dedicated support team. In this role, you will be responsible for assisting our Finnish-speaking customers with their technical queries and issues, ensuring they receive prompt, efficient, and knowledgeable support. Your expertise will help clarify product functionalities and troubleshoot various problems, leading to improved customer satisfaction. Working with a collaborative team, you will play a key role in enhancing our customers' experiences through personalized service and technical guidance. If you have a passion for technology and excellent communication skills in Finnish, we encourage you to apply and be part of a company that values innovation and provides significant opportunities for professional growth.

Responsibilities

• Deliver high-quality technical support to Finnish-speaking customers via multiple communication channels including phone, email, and chat.
• Troubleshoot and resolve customer issues related to our products and services with efficiency.
• Guide customers through technical setups, installations, and configuration processes.
• Document all interactions diligently and maintain accurate records of customer inquiries.
• Collaborate with product and technical teams to escalate and resolve complex problems.
• Provide education and support to customers regarding product features and best practices.
• Stay up-to-date with product knowledge and developments in the technology field.

• Fluency in Finnish and good command of English, both verbal and written.
• Prior experience in technical support or customer service roles is an advantage.
• Strong technical aptitude and familiarity with software and hardware products.
• Excellent communication skills and an ability to work collaboratively with customers and team members.
• Strong analytical and problem-solving skills.
• Ability to multitask and manage customer queries efficiently in a fast-paced environment.
• Willingness to work flexible hours to meet customer service demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...