Italian Speaking Customer Support for Transportation Services - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for an enthusiastic Italian Speaking Customer Support Representative to join our growing team in the transportation services sector. In this role, you will be responsible for providing outstanding customer support to our Italian-speaking clients, helping them navigate our transportation services with ease and professionalism. Your role will involve addressing inquiries, resolving issues, and ensuring a smooth customer experience from start to finish. We value individuals who are passionate about customer service and eager to make a difference. If you are looking for a dynamic and rewarding position where you can utilize your language skills and grow within the company, The House of Mercier could be the perfect fit for you!

Responsibilities

• Deliver exceptional customer support via telephone, email, and chat in Italian.
• Assist customers with questions regarding transportation services, bookings, and operational details.
• Handle complaints and resolve issues promptly, maintaining a high level of customer satisfaction.
• Record customer interactions accurately in the company’s database.
• Follow up on customer inquiries to ensure thorough resolution and satisfaction.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Keep up to date with service offerings and industry trends to provide accurate information to clients.

• Fluent in Italian and English, both written and spoken.
• Experience in customer service or support roles is preferred.
• Strong communication skills and a genuine passion for helping others.
• Ability to remain calm under pressure and resolve conflicts effectively.
• Knowledge of the transportation or logistics field is a plus.
• Ability to work well in a team as well as independently.
• Proficient in using CRM tools and Microsoft Office Suite.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...