Italian Speaking Customer Support For Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Support For Online Content Creators to join our dynamic team. In this role, you will be at the forefront of providing exceptional customer service to content creators who are making their mark in the digital landscape. You will play a crucial role in ensuring that our clients receive the highest level of support to help them thrive in their creative endeavors. Our ideal candidate is someone who is passionate about the online content creation industry and possesses the ability to communicate effectively in Italian, as well as English. You will not only assist in troubleshooting issues and answering inquiries but also contribute to improving our services based on client feedback. If you are looking for a challenging and rewarding position in a rapidly growing company that values innovation and customer satisfaction, then this opportunity is for you.

Responsibilities

• Provide high-quality customer support to online content creators in Italian and English.
• Resolve inquiries and issues related to our services and platforms with professionalism and empathy.
• Assist clients in navigating our online tools and features effectively.
• Offer guidance and support on best practices for content creation and audience engagement.
• Gather and document client feedback to improve products and services offered by The House of Mercier.
• Collaborate with team members to ensure all client interactions are positive and constructive.
• Help create and maintain FAQ and knowledge base articles to assist clients in self-service.

• Fluent in Italian and English, both written and spoken.
• Proven experience in a customer support role, preferably in the online content or digital services sector.
• Strong communication skills with a focus on empathy and customer satisfaction.
• Ability to work efficiently in a fast-paced environment and manage multiple inquiries simultaneously.
• Familiarity with online content creation tools and platforms.
• Excellent problem-solving skills and a proactive attitude towards client support.
• Strong attention to detail and commitment to high-quality service delivery.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...