Portuguese Speaking Customer Service For Airline Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service representative for a leading airline company. This is an exceptional opportunity for individuals who are passionate about travel and possess excellent communication skills. As a customer service agent, you will be responsible for assisting customers with their inquiries, providing them with outstanding service, and ensuring a positive experience with our airline partner. Ideal candidates will have a strong service orientation, be fluent in Portuguese, and demonstrate a proactive and positive attitude in all interactions. Our ideal environment fosters growth and development, and we are committed to finding the right fit for both our clients and candidates. Join us at The House of Mercier and embark on a rewarding career journey that expands your horizons while helping others with their travel needs.

Responsibilities

• Handle inbound customer inquiries in Portuguese via phone, email, and chat.
• Provide accurate information about flight schedules, fares, and policies to customers.
• Assist customers with the booking process, including changes and cancellations.
• Resolve customer complaints and issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Stay updated on airline promotions, services, and operational changes.

• Fluency in Portuguese, both spoken and written, is essential.
• Previous experience in customer service, preferably in the travel or airline industry.
• Strong communication skills and a customer-first mindset.
• Ability to handle stressful situations and resolve customer complaints effectively.
• Familiarity with airline booking systems and customer service software is a plus.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...