Level 2 IT Support Engineer

The technician will manage daily desktop and server support requests, perform routine maintenance tasks, and assist with client system setups. This role requires a proactive, patient professional with excellent English communication skills who can deliver exceptional customer service while supporting a range of IT environments.

The ideal candidate will possess exceptional technical expertise, outstanding problem-solving skills, and thorough attention to detail. Experience with Microsoft 365 administration and Local Active Directory is essential. While Azure AD, Intune,and Autopilot are not immediate requirements, candidates with knowledge in these areas will be prioritized.

Experience:

●      Minimum of 3 years in a customer facing desktop/server support role.

●      Proven experience with Windows and MacOS operating systems, LocalActive Directory, and Windows server environments.

Technical Skills:

●      Strong understanding of Microsoft 365 administration.

●      Familiarity with basic server tasks (e.g., user account management,backups).

●      Knowledge of networking fundamentals (e.g., IP addressing, DNS,VPNs).

●      Advantage: Familiarity with Intune, Autopilot, and Azure AD.

Soft Skills:

●      Excellent written and verbal English communication skills.

●      Friendly, patient, and professional demeanor with a client-first approach.

●      Ability to work independently, manage time effectively, and handle multiple tasks.

●      A passion for IT and growth in related skills.

●      Self-motivated, detail-oriented and organized with the ability to work efficiently.

●      High level of integrity and professional values.

Preferred Certifications (Nice to Have)

●      Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)

●      Microsoft 365 Certified: Fundamentals (MS-900)

●      Microsoft Certified: Azure Fundamentals (AZ-900)

●      Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Duties/Tasks to perform:

Daily IT Support:

●      A passion for helping people by providing Level 2 remote support for client desktops, laptops, printers, and network devices.

●      Resolve helpdesk tickets and work closely with the outsourced helpdesk team.

●      Troubleshoot hardware, software, and connectivity issues.

●      Ensure exceptional communication with clients during troubleshooting and resolution.

Server and Backup Management:

●      Perform basic server administration tasks (e.g., user creation, file shares, permissions).

●      Monitor and verify backups to ensure data integrity and availability.

Microsoft 365 Administration:

●      Manage user accounts, licenses, and permissions in Exchange Online, Teams, and SharePoint.

●      Support end-user productivity tools, including Outlook, Teams, and OneDrive.

Documentation and Reporting:

●      Maintain accurate records of client configurations, incidents, and resolutions in the ticketing system.

●      Update IT documentation for internal and client use.

Schedule: Full-time position, Monday to Friday, 8:00 AM to 5:00 PM CST

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.