Customer Success Specialist

Work From Anywhere & Make a Difference: Support & Sales Specialist at Purple Rain! ☔️

Love helping people AND crushing sales goals? Purple Rain is looking for a talented and passionate Support & Sales Specialist to join our growing remote team. This isn't your typical support role - you'll be empowering customers, driving revenue, and shaping the future of our company.

Why Purple Rain?

• Remote First: Work from anywhere in the world with the flexibility to design your ideal workday.
• Make a Real Impact: Be the voice of the customer and directly contribute to their success.
• Unlimited Growth Potential: We invest in your development with ongoing training and opportunities for advancement.
• Be Part of a Winning Team: Collaborate with a supportive and passionate team that values innovation and creativity.

What You'll Do:

• Be a Customer Champion: Provide exceptional support through various channels (email, chat, phone) while building strong customer relationships.
• Drive Revenue: Identify and pursue upselling and cross-selling opportunities to maximize customer value and contribute to company growth.
• Become a Product Expert: Master our products and services to effectively communicate their value and address customer needs.
• Problem-Solve Like a Pro: Diagnose and resolve customer issues with a focus on efficiency and customer satisfaction.
• Collaborate & Innovate: Work closely wit

What You'll Bring:

• 2+ years of experience in a customer-facing role, ideally in a SaaS environment.
• Proven success in exceeding customer expectations and driving sales.
• Exceptional communication skills with the ability to explain complex information clearly and concisely.
• Strong problem-solving skills and a proactive approach to customer support.
• Tech-savviness and a willingness to learn new tools and technologies.
• Self-motivation and a results-oriented mindset.

Competitive Compensation & Benefits: We offer a comprehensive package that includes health insurance, paid time off and sales commissions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, 1 age, marital status, veteran status, or disability status.