Spanish speaking Technical Support Customer Representative

The House of Mercier is looking for a talented Spanish speaking Technical Support Customer Representative to join our customer service team. In this essential role, you will provide high-quality technical support to our Spanish-speaking customers, assisting them with any inquiries or challenges they may face while using our products. Your commitment to customer satisfaction and your expertise in technical issues will play a crucial part in enhancing the overall customer experience. If you're enthusiastic about technology and enjoy helping others, we would love to have you on board!

Key Responsibilities

• Provide outstanding technical support in Spanish through various channels, including phone, email, and live chat.
• Efficiently diagnose and resolve customer issues related to product functionality.
• Guide customers on the best practices to use our products effectively.
• Maintain accurate records of customer interactions and issue resolutions in our support systems.
• Collaborate with internal teams to escalate and effectively handle complex technical inquiries.
• Contribute to the development of training materials and FAQs based on customer experiences.
• Build lasting relationships with customers through effective and proactive communication.

• Fluency in Spanish and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer service or technical support is preferred.
• Strong technical aptitude with the ability to learn new technologies quickly.
• Excellent verbal and written communication skills with a customer-focused approach.
• Familiarity with CRM systems and customer support software.
• Ability to manage multiple inquiries efficiently while ensuring high-quality service.
• Flexibility to adapt to changing priorities and customer needs.

Competitive Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...