Spanish speaking Technical Support Customer Representative - job 1 of 2

The House of Mercier is seeking a skilled Spanish speaking Technical Support Customer Representative to join our dedicated customer service team. In this crucial role, you will provide exceptional technical assistance to our Spanish-speaking customers, helping them resolve any issues they encounter with our products. Your role will be essential in ensuring customer satisfaction and promoting a positive brand experience. If you are passionate about technology and enjoy solving problems, we would love to have you on our team!

Key Responsibilities

• Offer comprehensive technical support in Spanish through various communication channels, including phone, email, and chat.
• Diagnose and resolve customer technical issues efficiently and effectively.
• Educate customers on product functionalities and best practices to maximize their experience.
• Maintain accurate records of customer interactions and resolutions within our support systems.
• Collaborate with internal teams to address and resolve complex problems.
• Contribute to training materials and FAQs based on customer feedback and common inquiries.
• Ensure customer satisfaction through proactive communication and follow-up.

• Fluency in Spanish and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in technical support or customer service is preferred.
• Strong technical aptitude and ability to learn new technologies quickly.
• Excellent communication and interpersonal skills.
• Proficient in using CRM tools and other customer support software.
• Ability to manage multiple inquiries while maintaining quality service.
• Flexibility to adapt to changing priorities and customer needs.

Competitive Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...