Technical Support Specialist - Work remote worldwide, no experience needed. - job 5 of 5

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Technical Support Specialist to join our dynamic team. In this remote position, you will have the unique opportunity to work from anywhere in the world while assisting clients in navigating their technical challenges. This role is perfect for enthusiastic individuals who are looking to start a career in the online media industry. As a Technical Support Specialist, you will be the first line of communication for our clients, providing them with the necessary assistance and guidance to resolve their technical issues. Even if you don't have prior experience, we encourage you to apply, as we provide comprehensive training to help you succeed in this role. Join us at The House of Mercier, where you will not only contribute to our mission of connecting talent with opportunity but also grow your own skills and career in a supportive and forward-thinking environment.

Responsibilities

• Provide technical support to clients via email, chat, and phone.
• Diagnose and troubleshoot technical issues related to our platforms and services.
• Assist clients with software installations and updates remotely.
• Create and maintain documentation of support processes and solutions.
• Educate clients on best practices for using our products and services.
• Collaborate with other team members to improve support processes.
• Monitor support tickets and ensure timely resolution of issues.

• Strong communication skills, both written and verbal.
• Basic understanding of computer systems and technologies.
• Ability to learn new software and tools quickly.
• Customer service orientation and a positive attitude.
• Problem-solving skills with attention to detail.
• Access to a reliable internet connection and computer.
• Willingness to work flexible hours to support clients in different time zones.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan