Technical Support Specialist - Work remote worldwide, no experience needed. - job 3 of 5

The House of Mercier is excited to announce a unique opportunity for a Technical Support Specialist! This remote position allows you to work from anywhere in the world, providing you with the flexibility and freedom to manage your own workspace. We are looking for individuals who are eager to learn and grow, with no prior experience needed as we offer complete training to help you excel in your role.

As a Technical Support Specialist, you will be the first point of contact for our clients, helping them navigate through their technical questions and issues. Your primary responsibility will be to ensure customer satisfaction by providing efficient support and solutions. This is a fantastic opportunity for those looking to enter the tech field in a supportive environment.

Responsibilities:

• Manage incoming inquiries from clients through various channels including email, chat, and phone.
• Troubleshoot technical issues and provide clear, effective solutions.
• Assist customers by guiding them through technical processes step-by-step.
• Document all customer interactions and maintain accurate records of issues and resolutions.
• Stay updated on product features and technical developments to better assist clients.
• Collaborate with the technical team to improve customer support practices.
• Participate in ongoing training to enhance your technical skills and support capabilities.

• Excellent communication skills, both written and verbal.
• A strong desire to provide exceptional customer service.
• Basic knowledge of computer systems, software, and troubleshooting techniques.
• The willingness to learn and adapt to new technologies.
• Strong problem-solving abilities and attention to detail.
• A reliable internet connection and access to a personal computer.
• Ability to work independently and manage your time effectively.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan