Inside Sales Representative I

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The Inside Sales Representative will empower our customers by providing exceptional service, brand knowledge, and tailored solutions, driving mutual success and growth through proactive selling. This includes qualifying leads, managing assigned customer accounts within region and follow-up on new business opportunities through proactive prospecting to achieve revenue goals. The Inside Sales Representative will manage relationships with customers as a direct point of contact, build and execute sales campaigns, and will rely heavily on data integrity in Thorlabs CRM platform.

Although the location of the position can be based out of Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Acting point of contact for key accounts within assigned region.
• Coordinate and qualify incoming leads within assigned region.
• Develop sales opportunities by prospecting, researching and identifying potential new accounts to achieve revenue goals.
• Monitor, update, and maintain CRM data including leads, opportunities, sales campaigns, and customer follow-ups.
• Work with sales enablement team to deploy and manage sales campaigns within a given geographic region.
• Communicate services, brand identity and personalized solutions.
• Support volume pricing requests as needed

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Experience:

• 3+ years in similar role with customer service, inside sales, account management and/or project management experience.

Education:

• B.S. required, preferably in business or marketing

Specialized Knowledge and Skills:

• Excellent attention to detail.
• Excellent communication and collaboration skills.
• Highly organized.
• Intermediate MS Office proficiency: especially Outlook and Excel, Expert proficiency in Excel, ERP/MRP systems or CRM is highly desirable.
• Able to work under time constraints.
• Able to learn new technologies, new applications, and new developed products.
• Ability to fluently write and speak English.

Other: Up to 10% travel to visit other sites and attend tradeshows. Compliance with International Traffic in Arms Regulations (ITAR)

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..