CRM Coordinator (Contractor)

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

We’re looking for a CRM Coordinator (Contractor) who will play an essential role on Thrive Market’s CRM (Customer Relationship Marketing) Team. 

This person will be crucial in the operational success of the team, supporting efforts across the email, push and SMS channels. This role requires a hard working, organized, and highly detailed individual that works exceptionally well with multiple stakeholders.

• Coordinate and execute on campaigns in CRM channels (email, mobile push, SMS) 
• Code emails within HTML templates (Sailthru) 
• Execute push (Sailthru) and SMS (Attentive) campaigns 
• Facilitate the campaign production pipeline: HTML coding, campaign setup, and deployment of marketing emails on an ESP platform for all audience segments 
• Assist in creating and maintaining lifecycle/automation workflows
• Create and maintain audience lists
• Proofing and QA of campaigns to ensure flawless execution 
• Track and analyze campaign performance 
• Support A/B testing initiatives to optimize messaging and engagement
• Support the team with ad-hoc requests as needed
• Support cross functional departments with various CRM related needs 
• Maintain knowledge of best practices, tools, and industry trends

• Bachelor’s degree
• 1-3 year(s) experience with email marketing and email production
• 1-3 year(s) experience with HTML in an ESP platform (Sailthru experience is required)
• Ability to maintain a constant flow of requests in a somewhat repetitive manner
• Sharp attention to detail 
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations
• Strong organizational skills and the ability to effectively execute multiple projects at once  
• Excellent communication skills and ability to interface effectively with other departments 
• Ability to work in a fast-paced environment

• This is a contract position
• 40 hours/per week
• Compensation details: $30-$35/per hour