Product Manager, Thyme Box

OUR  MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

At Thyme Care, Product Managers help build the tools and technology that support our Care Team, patients, oncology providers, and partners. 

As the Product Manager for Thyme Box, you will lead the development of our proprietary internal care management platform. Thyme Box is the primary tool that enables 150+ Care Team members to deliver clinical and non-clinical navigation services to members every day. 

In this role, you will collaborate closely with our clinical, operational, and marketing leadership and prioritize across a range of initiatives to engage patients, surface and evaluate needs, deploy interventions that drive outcomes, and ensure collaboration between Thyme Care’s team and external providers and other partners. Furthermore, you will facilitate rapid experimentation and iteration of our care model through technology. 

You'll work with a dedicated team of engineers and product designers to understand user needs, design solutions, prioritize projects, and build and deploy features. You’ll also collaborate with other engineering teams across the organization to ensure thoughtfully designed, scalable systems, as well as with data science teams to ensure meaningful structured data capture, storage, and dissemination. 

Additionally, you will:

• Deeply embed yourself into the workflows of our Care Team, building a comprehensive understanding of our care model and processes so you can solve high impact problems that the team faces on a day-to-day basis
• Continually gather input from cross-functional stakeholders to develop a viewpoint on how our tools can most effectively support our teams in consistently delivering high quality, efficient navigation
• Craft solutions and PRDs that thoughtfully address problems with minimum viable solutions that allow us to quickly learn and iterate
• Develop and maintain a roadmap that clearly articulates what problems we are solving, the resources required to do so, and the trade-offs we are making to solve those problems - incorporating requests from a range of stakeholders as well as self-identified opportunities and experiments
• Collaborate with an engineering team day-to-day to plan sprints, execute on projects, test new features, guide rollout, address bugs, and measure effectiveness
• Serve as connective tissue between other tech team squads to accelerate the velocity of our product development processes across Thyme Care

WHAT YOU’VE DONE

• PM experience. You’ve done this before and have a view on how product-led companies should operate. You’re technical enough to explore tradeoffs with engineers and provide clear guidance and requirements. Where you may not have the skillset or expertise in a particular area today, you are willing to invest time to learn. 
• Bonus: you’ve been a PM in healthcare before, you’ve built internal tools, and/or you’ve implemented features with a frontline care delivery team. 
• Stakeholder management: You have experience developing strong relationships with internal partners from a range of backgrounds and disciplines. You can explore challenges, gather requirements, and brainstorm solutions with non-technical collaborators. You are skilled at helping stakeholders understand and align on prioritization and tradeoff decisions. You consistently keep many stakeholders apprised of decisions, changes, and progress towards goals. 
• Technical translation skills. You are able to clearly and concretely explain technical ideas and concepts to non-technical teammates in order to explore problems, develop solutions, and make business decisions. You are also able to efficiently and effectively communicate with technical teammates (including engineers and data scientists) about relevant concepts, such as different options for the structure of a data model, potential technical edge cases in a feature, and the conceptual logic patterns within our systems. 
• Process thinking. You see process and product as two parts of the same coin. Identifying and acting on opportunities to make workflows more streamlined, more efficient, and more effective is second nature for you - whether those opportunities are by changing technology, behavior, or both. You collaborate with operators to ensure features are rolled out effectively, and that what your teams build is used optimally.
• Systems thinking. You never look at a feature or a process in isolation, but rather as part of an interconnected system that will continue to grow and evolve. You can weigh the tradeoffs between short term fixes and long term re-architecting. You have strong gut instincts about the root causes of issues, and you follow that up with thorough research. You can craft a perspective on the highest leverage changes that would take a given feature or system to the next level.
• Organization and prioritization. You have experience juggling multiple tasks and a high volume of inbound requests. You are comfortable prioritizing those tasks and requests across domains (both within your own workload and in your team’s roadmap), and communicating prioritization decisions and timing expectations back out. You can make informed decisions about when something is truly urgent and when something can be pushed back, so as to ensure your workload and your team’s remain sustainable long-term. You can work under pressure without sacrificing organization or attention to detail in your execution, documentation, and communication. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
• Comfort with ambiguity. You have experience working on highly ambiguous problems within a fast-paced environment. You can make educated guesses to quickly address problems, iterate on those solutions via a rigorous investigative process, and develop a long-term strategic perspective on how to address similar problems efficiently and sustainably at scale. You’re constantly learning so that every step informs the next one.
• Humility, integrity, and consistency. You listen first, act second. You approach new requests and problems with curiosity. You build consensus by default, but can drive tough decisions when needed. You push the pace. You recognize that hard problems are solved by teams, not individuals. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip. You speak up when something goes awry, and roll up your sleeves to help address it. 

Learn more:

• Thyme Box: An oncology navigation care delivery platform.
• What is Thyme Box and How Does It Drive Better Cancer Care?
• How Thyme Box Supercharges our Care Team

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. Per New York City law, the base salary range for this role, if filled within New York City, is $140,000 - $160,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.