Bilingual Sales Development Representative (Mandarin)

Now, more than ever, the Toast team is dedicated to supporting our customers. We're providing technology, resources, and a strong sense of community to help restaurants thrive. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: growing the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their future.

As a Bilingual Emerging Markets Sales Development Representative (EM SDR), you will play a key role in expanding Toast’s reach by engaging inbound leads and connecting with US-based SMB restaurants (1-15 locations). This role focuses on leveraging paid, organic, partner, event, and referral leads from our inbound router. Your goal will be to use a variety of outreach methods—calls, emails, texts, and social—to engage prospects and schedule demos with Emerging Markets Account Executives across the United States.

About This Roll (Responsibilities)*

• Manage inbound leads and proactively engage restaurant owners and decision-makers through multi-channel outreach (phone, email, text, social).
• Schedule 34+ demos per month for Emerging Markets Account Executives.
• Contribute to $45,000+ in ARR per month as a ramped rep.
• Make a minimum of 65 calls per day, with a total of 100+ outreach activities (calls, emails, texts, social).
• Work collaboratively with EM Account Executives to ensure a seamless handoff of qualified opportunities.
• Maintain accurate records of outreach efforts and prospect interactions in Salesforce and Salesloft.

Do You Have the Right Ingredients? (Requirements)

• Fluency in Mandarin (in addition to English) – written and verbal communication.
• Previous sales or customer-facing experience (sales internships included).
• Strong work ethic and determination to exceed goals.
• Excellent organization, critical thinking, and communication skills.
• Ability to thrive in a remote environment while staying motivated and collaborative.
• Experience with Salesforce and Salesloft (preferred but not required).
• Restaurant industry experience (nice to have but not required).

Special Sauce (Growth & Benefits)*

• Clear career progression with the opportunity to advance into an Emerging Markets AE role or other non-language-dependent sales positions.
• Fully remote position with a highly collaborative and supportive sales culture.
• Competitive compensation with uncapped earnings potential.
• Access to a robust training program, coaching, and ongoing professional development.

Our spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Bread puns encouraged but not required.