Senior Partner Success Manager, North America

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. 

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We’re looking for a Senior Partner Success Manager to drive operational efficiency, strategic growth, and meaningful impact in our US regional business. This role will be instrumental in scaling our performance, ensuring seamless oversight of the majority of our partner portfolio while also elevating key relationships to unlock larger opportunities.

By strengthening partner engagement, streamlining internal (cross-functional) and external (partner-facing) processes, and driving audience and sales growth, the Senior Manager will allow leadership to focus on scaling high-value deals and expanding our new business strategies. If you thrive in a fast-paced, high-growth environment and are passionate about supporting arts and cultural institutions in reaching new audiences, we’d love to hear from you!

Please note: This is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.  Some domestic travel will be required.

• Business Scalability – Identify and codify a scalable playbook for growth to other partners and markets, based on current wins and improving development areas.
• Industry Context – Serve as in-house expert on opportunities and challenges associated with partner programming, dynamics, and business needs across the partner portfolio. Own and document partner insights, and proactively triage ad hoc problem-solving.
• Partner Growth & Development – Overseeing 80% of the portfolio, ensuring partners receive strong support from TodayTix’s efforts and that we are always leveling up partners with best practices. .
• Marketing Integration – Parlay industry subject matter expertise to liaise with the TodayTix marketing team, allowing the marketing squad to drive audience engagement and revenue growth.
• Cross-Functional Impact – Collaborating with Marketing, Operations, and Leadership to ensure partnerships drive meaningful business growth.

• Optimize for Acceleration – Maintain laser focus on meaningful growth opportunities for partners and TTG, as well as streamlining internal processes (e.g. CRM enhancement, internal automation efforts) to strengthen efficiency, momentum, and market share.
• Strengthen Partner Relationships – Ensure seamless, proactive outreach and collaboration with delivery of relevant strategic insights to bolster mutual objectives and level up existing partnerships to ensure continuous evolution of TTG pipeline.
• Performance Accountability – Achieve top-line objectives and key results through a holistic, cross-functional approach.
• Optimize Partner Performance – Use data insights to refine partner strategies, helping smaller partners scale and unlock new opportunities.
• Enable Leadership to Scale – Free up senior leadership to focus on high-value partnerships, new business development, and strategic initiatives.

• 5+ years of experience in partnerships, performing arts marketing, or revenue-driven roles; nonprofit experience is a plus. Deep familiarity with the performing arts landscape is a must.
• A proactive, problem-solving mindset with the ability to balance relationship management and strategic execution.
• Strong background in strategic marketing or fundraising, with a track record of growing relationships and revenue 
• Proficiency in CRM and project management tools is necessary.

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (blend of in-office and at-home days)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.