Service Desk Analyst

Are you passionate about technology, solving problems, and helping others? Do you thrive under pressure, bringing creativity and determination to the table even in challenging moments? Becoming a Service Desk Analyst might be your next big step.

Our Service Desk isn’t just about resolving technical issues—it’s about connecting with users, ensuring they feel supported and valued, and helping them overcome hurdles to achieve success. Every phone call, every ticket is an opportunity to make a difference.

Job Title: Service Desk Analyst

Location: Atlanta, GA (On-site)

Employment Type: Contract 1 year

Hourly Rate: $16–$18

To excel in this role, you will need a balance of technical knowledge, practical experience, and personal attributes that set you apart.

Required Experience & Education:

• Ideally 3+ years in a service desk support role (5+ years preferred).
• Associate degree in a relevant field preferred, or equivalent mix of education and experience.
• Certifications are a plus, including A+, HDICSR, Microsoft Windows, ITIL, or relevant others.

Technical Expertise:

• Strong understanding of network and wireless support.
• Knowledge of best practice security standards and techniques is a bonus.

Personal Attributes:

• Creativity combined with keen attention to detail.
• Strong written and verbal communication skills in English.
• A love for problem-solving and a calm, professional demeanor in high-pressure situations—even when faced with irate users.
• The ability to work against tight deadlines while maintaining quality standards.
• A team player with an eagerness to learn and grow.