General Virtual Assistant - job 1 of 2

We are looking for a reliable and proactive General Virtual Assistant to support both arms of the business in administrative, customer support, and marketing-related tasks. The General Virtual Assistant will play a vital role in supporting client intake for a mental health counseling practice, handling lead engagement on LinkedIn for a marketing agency, and managing general administrative responsibilities. Ideal for someone who is organized, tech-savvy, and eager to learn.

Job Responsibilities:

Mental Health Counseling Support (Counseling Services):

• Answer incoming phone calls professionally and warmly
• Qualify clients by verifying insurance coverage or confirming payment intentions
• Inform potential clients politely if their insurance is not accepted
• Schedule qualified clients for appointments using our online booking system
• Log appointment details and client information accurately
  
  

Marketing Support ( Marketing Experts):

• Monitor and respond to LinkedIn messages and inquiries
• Engage with prospects and provide preliminary information about our services
• Schedule meetings between leads and the business owner
• Assist with warm lead follow-ups and potential sales support
• Use internal tools to manage and track lead activity
  
  

General Administrative Tasks:

• Manage calendars and schedule appointments
• Organize and maintain email inboxes
• Perform basic data entry and documentation

Stay open to testing and learning new tools and systems as required

• Proficient in spoken and written English
• Strong organizational and time-management skills
• Reliable internet connection and a dedicated work setup
• Excellent communication and interpersonal skills
• Comfortable using online scheduling tools and web-based software
• Proactive and able to work independently with minimal supervision
• Familiarity with Google Workspace (Gmail, Calendar, Docs, etc.)

• Background in healthcare or customer service
• Familiarity with LinkedIn and social media tools
• Basic understanding of CRM systems (training provided)

What we offer:

• Opportunities for growth and advancement

Work Hours:

• Part-time position to start (with potential to transition to full-time as the company grows)

• Preferred working hours: 11:00 AM – 5:00 PM EST (for phone coverage and responsiveness)

Pay:

• 5-6 USD/ hour