Customer Service & Sales Representative

Join the TSA Family: Elevate Customer Experiences with Us!

TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.

About the Role:

We’re teaming up with Amplifon, a global leader in hearing healthcare, to make a real difference in people’s lives. Amplifon’s mission is to transform how hearing healthcare is perceived and experienced around the world. As part of our team, you’ll be at the forefront of this change! Role starting late January so get in now!

Why You’ll Love Working with Us:

• 🎉 Roster Flexibility: After your first three months, you can choose from our 9-day fortnight option and enjoy flexible scheduling!
• 📚 Comprehensive Training: Start your adventure with our fully paid training program, where you'll gain all the skills you need to shine.
• 🏡 Work-Life Balance: Once you're settled in, enjoy the perk of working from home four days a week!
• 💰 Monthly Commissions: Your hard work truly pays off with monthly commissions based on your performance—because we believe in rewarding success.
• 🌱 Career Growth: We’re committed to nurturing your talent! Our development programs are here to help you grow and advance your career with us.
• 🎊 Fun and Supportive Environment: We take our work seriously, but we also know how to have a good time! Whether it’s ping pong during lunch or team events, you’ll find a vibrant community here where friendships flourish.

What You’ll Do:

• Handle a mix of inbound and outbound calls assisting customers through warm and cold leads, helping them book free hearing tests with Amplifon hearing specialists.
• Build genuine connections by asking open-ended questions and understanding customer needs.
• Share valuable information about Amplifon’s range of hearing solutions.
• Promote Amplifon’s top-notch products and services.

What We’re Looking For:

• 💼 Commitment: Be ready to embrace a full-time, in-office role for your first three months, then enjoy a hybrid schedule with four days of remote work.
• ⏰ Flexibility: You’ll work a fixed schedule from Monday to Friday, 9 AM - 5:36 PM 
• 🗣️ Great Communicator: You enjoy chatting, listening, and connecting with others.
• ❤️ Customer-Centric: You’re passionate about customer service and making a positive impact on people's lives.
• 📈 Eager Learner: You're excited to learn new skills and celebrate your successes along the way!
• 💪 Resilient: You stay motivated and shine even when faced with challenges.
• 💻 Tech-Savvy: You’re comfortable using computer systems and can navigate them with ease.
• 🧩 Problem-Solver: You tackle challenges with a solution-focused mindset.
• 🏠 WFH Ready: A reliable internet connection and a cozy home office setup are a must!

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].