Service Technician - job 2 of 2
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
We are rapidly growing our footprint, and with a national focus on better infrastructure, we don’t expect to slow down anytime soon!
As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!
The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!
About the opportunity
The Service Technician 1 regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of Durango, CO.
Job Duties
- Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
- Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
- Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
- Ability to perform fiber drops on site from handhole to house with supervision.
- Understand the mainline and drop-blowing process and assist teams with supervision.
- Understand basic concepts of the data center and its components.
- Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
- Build a splice dome and express dome installation with supervision.
- Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
- Complete general repair of the network including troubleshooting at the NID/home/handhold.
- Basic understanding of Utility locates.
- All other duties as assigned.
Knowledge, Skills and Abilities
- Customer interaction
- Drops/Installation
- FTTH Installation
- Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing
- Cable Routing
- Power tools
- Ability to participate in on-call rotation
- Ability to work in confined spaces.
- Ability to do aerial work on a ladder or bucket truck up to 35’ .
- Ability to lift up to 75 pounds while practicing safe lifting techniques
- Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
- Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
- Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.
Qualifications Required
- 0-2 years of experience, preferably in telecommunications industry
- Active valid drivers license and clean drivers abstract
The base salary range for this position is $42,860 to $56,400. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.
As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.
Tucows and its subsidiaries participate in the E-verify program for all US employees.
Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What's new at Tucows
Learn more about Tucows, our businesses, culture and employee benefits on our site here.
#LI-JL1
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join the vibrant team at Ting Internet in Durango, CO, as a Service Technician! At Ting, we’re revolutionizing how the world connects by providing top-notch fiber internet across the nation. As a part of a larger family under Tucows, we pride ourselves on our people-first philosophy, fostering a culture of respect, trust, and flexibility. This means you can enjoy remote work options while making a significant impact in your community. As a Service Technician, you’ll be at the heart of our operations, engaging directly with customers to ensure seamless connectivity when installing and activating our fiber network. You’ll get your hands dirty with installations, troubleshooting, and repairs, all while utilizing your skills with various power tools and equipment. We’re looking for someone who’s comfortable working in all types of weather, capable of lifting heavy loads, and able to climb ladders or use bucket trucks safely. Whether you’re in the early stages of your career or already have some experience under your belt, you’ll find opportunities for growth and camaraderie at Ting. Here, your work really does change lives, as you enhance internet access for communities across the country. If you’re excited about building a better digital future, we’d love to have you aboard!
By
Tucows
We lobby, agitate, and educate to promote and protect an open Internet around the world. The Internet is the greatest agent for positive change the world has ever seen. People find the Internet complex and confusing so we work to make things simp...
8 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
