IT Procurement Helpdesk Assistant

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations. 

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.   

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. 

We are looking for a Procurement Administrator to join a global IT & procurement team.  The role will be split between managing procurement issues for IT and telephony from inception to delivery and monitoring incoming IT requests ensuring they are passed to the correct team to resolve.

*In-office presence is required Monday through Friday at our NYC office*

Responsibilities will include:

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Checking of system alerts and escalation to the relevant IT team
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Checking of global backups, identifying actions from failures, and liaising with local administration support regarding backup tapes
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships

Additional responsibilities will at times include:

• To monitor alerts and raise preventative maintenance calls with other members of the Global IT Team
• To maintain local office desk phone telephony system
• Assisting with first line IT requests 
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Essential Skills:

• Must have a high standard of customer service experience
• Excellent written and oral communication skills
• Experience in a procurement environment
• Experience in establishing relationships with suppliers
• Experience of MS Office 365 (Outlook, word and excel)
• Previous experience of Dynamics 365 and Freshservice are an advantage, as is experience of working in a helpdesk/1st line support environment

Technical Experience:

• Ability to use a wide range of desktop applications, particularly Microsoft Excel
• Basic understanding of managing hardware and software assets and control software register - full training will be given

Core Behavioral Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
• Attention to detail is important due to the large volume of information being processed
• Analytically minded, able to break down and understand information
• Must be comfortable with working in a fast-moving, dynamic environment
• Strongly customer-focused, used to providing support to demanding users
• Good organizational skills, managing and prioritizing own workload
• Ability to report on progress, timescales, outstanding and completed activities
• Team player

The salary range for this full-time role is $55K-$70K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.