Senior Site Reliability Engineer

About Turvo

Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).

About the Role

Join our SRE team as a hands-on Engineer and make a significant impact in a high-visibility role. Collaborate with a global team and work alongside Product, Infrastructure Engineering (DevOps), Quality, Release Engineering, and Customer Success to ensure customer satisfaction and exceed expectations.  The ideal candidate will have experience in SRE, Production Support, and Elastic Kubernetes Service (EKS).

The Sr. Site Reliability Engineer role is remote, and the successful candidate will be based in Dallas, TX, and work from home.

• Manage the complete application availability, performance, efficiency, and capacity planning lifecycle while ensuring round-the-clock monitoring for a highly scalable and reliable platform.
• Establish standardized practices for monitoring, incident response, blameless postmortems, releases, and other maintenance activities.
• Create, prioritize, communicate, and execute a roadmap for the site reliability function to align with organizational goals.
• Drive and manage the measurement of SLI/SLO, ensuring the team meets established goals for availability and SLA.
• Manage and resolve cross-team performance issues, from identifying the root cause to determining and implementing improvements.
• Collaborating with engineering leads to influencing and prioritizing resiliency and reliability efforts through code, monitoring feedback, and process enhancements.

• Bachelor’s degree in Computer Science, Computer Engineering, or a similar discipline;
• 10+ years experience in SRE, DevOps and/or Information Technology;
• Must have previous role(s) in SRE/production support in a large-scale environment;
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices;
• Strong hands-on experience with Kubernetes (EKS) in production environments;
• Proficiency with AWS infrastructure and services (EC2, S3, RDS, IAM);
• Hands-on experience with tools such as ELK (Elasticsearch, Logstash, Kibana), Grafana, CloudWatch, Jenkins, and Jira;
• Proficient in one of scripting/programming languages (Java, Python);
• Significant Experience with relational databases (MySQL) and NoSQL (preferably Mongo DB);
• Solid experience with Docker and Infrastructure-as-Code tools like Terraform or Cloud Formation;
• Strong troubleshooting/problem-solving skills with the ability to make swift informed judgment calls;
• Strong written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization;
• Must be eager to continuously improve customer experience by collaborating with engineering leads, product, and customer success teams;
• Passionate and collaborative team player with a strong work ethic and focus on achieving shared goals;
• Security background and understanding of SaaS platform security;

• Great health, dental, vision benefits
• Competitive salaries and bonuses
• 401k with employer match
• Learning & development opportunities
• Paid parental leave
• Focus on work-life balance 
• Monthly wellness day
• And more!

We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.