See yourself at Twilio

Join the team as our next Commercial Contracts Administrator

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

We are looking for a Commercial Contracts Administrator to join our Commercial Legal Strategy & Operations function, supporting the Go-To-Market (GTM) sales and partners organization and Telecom Carrier Relations organization. In this role, you will be a member of our Center of Excellence function, which currently consists of three Contracts professionals. The Center of Excellence serves as the first legal point of contact for all incoming GTM and Telecom Carrier Relations commercial legal support requests. You will also directly support Twilio’s Commercial Legal team by reviewing and vetting requests for legal support on all commercial contracts-related matters, negotiating NDAs, and drafting order forms. 

Responsibilities

In this role, you’ll:

• Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues
• Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and miscellaneous legal documents (e.g., transition services letters, consent to assignments, compliance attestations), while ensuring adherence to contracting processes and policies
• Independently negotiate NDAs on Twilio’s template and counterparty’s template
• Draft non-standard contractual terms and language from scratch into order forms
• Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes
• Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook
• Provide support on a variety of ad-hoc operational projects and tasks

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• A bachelor’s degree
• 2+ years of experience as a Contracts Coordinator, Contracts Administrator, or Contracts Paralegal, which includes exposure drafting and negotiating NDAs and order forms
• Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

 Desired

• Experience supporting a sales organization at a high growth technology company
• Experience creating and managing process documentation and policies
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Location 

This role will be remote in Canada.

Approximately 10% of travel is expected.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

The estimated pay range for this role is as follows:

• Based in British Columbia, Alberta, or Ontario: $66,700.00 - $83,400.00  
• This role may be eligible to participate in Twilio's corporate bonus plan.