Customer Support Specialist - Fintech

At Two, we are transforming B2B commerce with Buy Now, Pay Later (BNPL) solutions, empowering merchants to sell more, faster, and more efficiently. Growing at a rapid pace, our goal is to become the world’s largest B2B payment solution by 2027. We are a team of passionate and driven individuals committed to reshaping the way businesses transact online. At Two, we embrace diverse perspectives and empower every team member to think like an owner. Learn more about Two here.

Location

Two operates with a hybrid, office-led remote-friendly approach. For this role, we are seeking a Stockholm-based candidate.

About the role

This is an exciting opportunity to join one of the fastest-growing fintech startups and be part of our mission to revolutionise B2B payments.

We are looking for a Customer Support Representative to join our Operations team, someone passionate about customer experience and committed to building an exceptional customer journey.

The Operations team plays a critical role in bridging servicing needs and operational gaps, ensuring that trustworthy customers receive seamless support, while preventing fraudulent activity. We aim for rapid issue resolution, using automation as a first line of defense, while prioritising human interaction when necessary to enhance customer experience and scalability.

As a Customer Support Representative you will be responsible for transitioning customers from sales to active adoption, providing training, support, and guidance to both merchants and buyers. Your goal is to deliver an outstanding service experience, build strong relationships, and solve complex problems efficiently.

What You’ll Be Doing

• Deliver an exceptional customer experience, consistently exceeding expectations.
• Take full ownership of customer issues, identifying the best solutions without compromising on service quality.
• Focus on the details, excellence is built on precision, and we avoid shortcuts.
• Master our tools and workflows, ensuring customers remain at the center of every interaction.
• Collaborate across teams, acting as the customer’s internal advocate to drive customer-centricity throughout the company.

About You

• You believe in Two’s mission - visit Two.inc to learn more.
• You are a solution-oriented, proactive, and technically-minded individual who thrives in a fast-paced environment and is eager to learn and grow.
• You are passionate about customer experience and always seek the best solution.
• You thrive in a fast-paced environment and take ownership of your objectives.

• Ability to quickly adapt to new software, tools, and technical environments.
• University degree or relevant experience in a customer-facing role.
• Effective communication skills in English, both verbal and written.
• Native or fluent in Swedish.

• SEK 5000 annual allowance to spend on anything that will contribute to your mental or physical health 🤸
• SEK 5000 annual allowance for learning and training 📚
• SEK 5000 support for a cell phone every 24 months (from your 6th month anniversary) 📱
• Hybrid work model – 2 days in the office, with flexibility for the rest of the week! 😃