Operations and Admin Assistant - Work from Home

• ​​Manage incoming booking inquiries and provide prompt responses to clients.
• Prepare and send out quotes for charters and events (training provided).
• Handle client communications, ensuring all details are confirmed and expectations are met.
• Issue invoices via Xero and follow up on payments.
• Ensure smooth coordination of catering, entertainment, and other event requirements.
• Utilize Google Calendar to manage bookings across a fleet of 80+ boats.
• Sync and maintain access to additional Google Calendars for seamless scheduling.
• Coordinate with boat owners (once familiar with the role) to manage availability and bookings.
• Ensure all documentation and information are shared with the relevant parties before each booking.
• Manage final preparations, including collecting the security bond and sharing relevant booking details with clients.
• Introduce the skipper and crew to clients before the charter.
• Maintain ongoing customer service, assisting with any inquiries before, during, and after the charter.
• Assist with supporting multiple payment methods and processes.
• Maintain accurate records of bookings, invoices, and payments.
• Proficiency in Excel and Google Suite (Docs, Sheets, Calendar) to track and manage operations.
• Support website and online system usage (training provided).
• Assist with general office administration and operational improvements.
• Other role-specific duties as they arise.

• Bachelor’s degree in Business Administration, Event Management, Hospitality, or a related field preferred.
• Minimum 3 to 5 years experience in operations and administrative role.
• Prior Executive Assistant or high-level administrative experience.
• Strong customer service and client management skills.
• Proficiency in Google Suite (Docs, Sheets, Calendar) and Microsoft Excel.
• Excellent written and verbal communication skills.
• High attention to detail, organization, and time management skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Basic experience using Xero desirable.
• Background in event planning, hospitality, or travel coordination is advantageous.

As a Twoconnect employee, you get to enjoy the following: 

• Work from home
• Day shift
• Work-life balance
• HMO benefits 
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development