Patient Support Representative | Work From Home/Nightshift

• Respond promptly to inquiries from various marketing channels (social media, phone, email, and online forms).
• Provide clear information about chiropractic services, addressing patient questions or concerns.
• Manage and follow up with warm leads efficiently, aiming to achieve a target of 120 new patient bookings per quarter.
• Ensure conversion sales from marketing ads.
• Track and report on lead conversion rates, ensuring at least 50% of confirmed leads.
• Schedule consultations and follow-up appointments for new and existing patients, aiming for reactivation appointments and maintaining a steady flow of internal referrals monthly.
• Coordinate with chiropractors and clinic staff to ensure smooth scheduling processes.
• Follow up with missed appointments or screenings to rebook, targeting at least three successful follow-up calls per quarter.
• Handle payment transactions for consultations and treatments, providing detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring every patient has a positive experience.
• Perform additional administrative tasks as appropriate to support clinic operations.

• Bachelor’s degree or equivalent; additional education in healthcare administration or related fields is a plus.
• 3-5 years of proven experience in appointment setting, sales support or customer service role, preferably within a medical or healthcare setting.
• Strong verbal and written communication skills in English are essential.
• Empathetic and patient-focused, with excellent interpersonal abilities.
• Highly organized with strong time management skills.
• Proficient in using CRM software for lead management and record-keeping.
• Detail-oriented and professional, maintaining confidentiality at all times.
• Comfortable working both independently and as part of a team.
• Willing to work a night shift or EST time.

As a Twoconnect employee, you get to enjoy the following:

• Work from home
• EST shift
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development