Customer Service & Contracts Billing Specialist

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

The Customer Service & Contracts Billing Specialist plays a critical dual role in ensuring seamless client experiences while maintaining accurate and timely contract management and billing processes. This position acts as a key liaison between clients, internal departments, and the finance team, combining strong communication skills with meticulous attention to detail. The ideal candidate thrives in a fast-paced environment, demonstrates a high level of professionalism, and excels in both service-oriented and administrative functions. This will be an on-site position at our Tomball, TX location and the ideal candidate will be in-person 5 days a week.

Key Responsibilities:

Customer Service 

• Serve as the primary point of contact for customer inquiries via phone, email, and internal CRM systems.
• Resolve client issues efficiently and courteously, ensuring high levels of customer satisfaction.
• Collaborate with internal teams (e.g., sales, logistics, operations. engineering) to fulfill customer needs and follow up on open items.
• Maintain and update customer records with accurate contact, order, and service information.
• Support onboarding for new vendors on company processes and service expectations.

Contracts & Billing 

• Review, process, and manage customer contracts, change orders, and billing terms.
• Ensure contract accuracy and compliance with internal policies and regulatory standards.
• Prepare and issue invoices in accordance with contract terms, including milestone, progress, or recurring billing cycles.
• Track billing discrepancies, resolve disputes, and assist in collections follow-ups as needed.
• Maintain contract files and billing documentation in accordance with company standards.

• Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• 2+ years of experience in customer service, billing, or contracts administration.
• Proficient in Microsoft Office Suite; experience with ERP or CRM systems is a plus (e.g., SAP, Salesforce).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and collaboratively in a cross-functional environment.

Preferred Qualifications:

• Experience in construction, engineering, or equipment rental industries is a strong advantage.
• Familiarity with contract terminology and billing best practices.
• Customer-centric mindset with a proactive approach to problem-solving.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.