IT Service Support Engineer

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Service Support Engineer to join our UniQue team.

• Deploy software packages, manage OS upgrades, and apply monthly security patches across user devices. Automate packaging processes and troubleshoot failed deployments.
• Assist in the creation, modification, and maintenance of Organizational Units, users, groups, and Group Policies to enforce settings across user devices.
• Diagnose issues related to Commercial Off-The-Shelf (COTS) applications, install and configure them, and integrate them with existing systems.
• Provide technical support for Windows 10/11, diagnosing and resolving software and hardware issues.
• Create, document, implement, and troubleshoot PowerShell scripts for automation and system management.

What do you need to succeed in this position?

• 3 years of higher education after secondary school with a minimum of 5 years in a related field.
• At least 5 years of experience with MCM (formerly SCCM) for software deployment, patch management, and OS upgrades.
• Minimum 2 years of experience working with Active Directory and Group Policy Management.
• At least 3 years of experience troubleshooting Commercial Off-The-Shelf (COTS) applications.
• Strong knowledge and a minimum of 3 years of experience troubleshooting Windows 10/11.
• At least 2 years of experience creating and troubleshooting PowerShell scripts.
• ITIL Foundation certification is desirable.
• A very good level of written and spoken English is required (minimum B2).

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.