Clinical IT Support Specialist

Uniphar – Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

The role

This opportunity sits within Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.

The purpose of the role is the installation and configuration of our Clinical Information Systems on customer sites and the resolution/ escalation of issues.

The role will provide both remote and onsite support for customers throughout the UK with flexibility to carry out some work from home once full trained.

Principal Duties and Responsibilities:

• Installation of Server and Client Hardware/Software
• Interfacing of Medical Devices to a Clinical System
• Interfacing with Hospital Wide Information Systems such as Laboratory and PACS systems
• Advising Customers on Design Solutions and Workflows
• Detecting and mitigating potential performance issues and problems before users are impacted
• Ensure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activity
• Comply with all relevant protocols associated with call logging, service scheduling and other call related activities
• Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction
• Active participation in a 24x7 on call rotation and occasional work outside of normal business hours required

Role Requirements:

The primary focus is around Windows and SQL Server Administration and troubleshooting.  Experience desirable for this position includes:

• Strong Windows Server Administration
• MS SQL Server Administration and Reporting
• Scripting (SQL, JavaScript and Visual Basic)
• Virtual machine technology
• Networking
• Citrix
• Desktop support
• Experience in troubleshooting and customer service
• The candidate has excellent communications skills verbally and written with a focus on customer service
• Good analytical and troubleshooting skills
• Self-motivated, team player
• A full driving license
• A Degree in a related Engineering/Computer Science/IT field is preferred  
• The ideal candidate will have a min of 5 years of experience with Windows and MS SQL Administration

Cardiac Services

Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.

The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website: http://www.cardiac-services.com

Cardiac Services is a business within the Medtech Division of Uniphar Group.