Customer Support & Returns Coordinator

Position: Customer Support & Returns Coordinator
Location: Gloucester
Employment Type: Permanent
Hours: 7.30- 16.30- Monday- Friday (Flexible)

On behalf of our client, we are excited to present a unique opportunity to join a dynamic and ambitious team. This organisation is a leader across multiple sectors, including Commercial, Domestic, Residential, and Service divisions, and is seeking a motivated and detail-oriented individual to contribute to their continued growth and success.

Having recently merged, this company is on an exciting trajectory, aiming to become a £200m business by 2028. With this growth comes opportunities for investment in infrastructure, innovative products, and, most importantly, their team. The company is committed to fostering a great place to work, maintaining its entrepreneurial mindset, customer focus, and operational excellence.

The Role

As a Customer Support & Returns Coordinator, you will play a crucial role in ensuring a seamless experience for customers, handling sales order processing and returns cases while liaising with various departments to meet their needs.

Responsibilities

• Manage customer returns from logging to resolution, including liaising with suppliers and internal teams.
• Monitor and manage inboxes, supporting the wider Customer Support Team.
• Produce and send order acknowledgments and provide delivery updates.
• Collaborate with logistics, purchasing, and accounts teams to streamline processes.
• Ensure timely sales order processing and effective handover to procurement.
• Answer incoming calls, maintaining performance metrics and SLAs.

What We're Looking For

Skills and Experience:

• Proven experience in customer support, particularly for technical products.
• Strong written and verbal communication skills, comfortable liaising with stakeholders.
• Proficient IT skills and familiarity with CRM systems.
• Interest in technical products and solutions, with a commercial mindset.

Attributes:

• Self-motivated, inquisitive, and results-driven.
• Friendly and personable, with a natural ability to build relationships.
• A "can-do" attitude and a collaborative mindset.
• Exceptional organisational skills and attention to detail.

Why Join This Team?

This is a chance to be part of a thriving, forward-thinking organisation that values its people and their contributions. With an emphasis on personal growth, teamwork, and innovation, the company offers an environment where your efforts are recognised and rewarded.

Ready to take the next step in your career? Apply now and help shape the future of a market-leading business.

Salary- £25,000- £28,000 basic

Profit related Bonus

Free Snacks and drinks from a wonderful canteen
Free Parking

2 days working from home after probation

IND25