Facility Admissions Coordinator, Flex - job 1 of 2

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process, and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.

Education and Experience

1. Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
2. Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
3. 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years’ work experience preferred.

IV.       Knowledge, Skills and Abilities

1. Knowledge of health insurance principles and practices is required. 
2. Current knowledge of payer requirements for referrals and preauthorization is preferred.
3. Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
4. Strong verbal and written communication skills.
5. Ability to adapt to technical upgrades and changes throughout the hospital system.
6. Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
7. Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
8. Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
9. Experience in an administrative position in a healthcare setting such as acute care hospital or physician’s office is preferred.
10. Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.
11. Demonstrated experience and proficiency in using a computer keyboard and operating system functions, including:
    1. Copying and pasting text and data efficiently.
    2. Minimizing, maximizing, and navigating between multiple screens and windows.
    3. Managing emails, including composing, sending, receiving, and organizing messages.
    4. Utilizing right-click navigation for accessing context menus and shortcuts.
    5. Basic troubleshooting of common computer issues.
    6. Familiarity with EHR systems, Microsoft Office Suite (Word, Excel, Outlook), and other relevant software preferred.
    7. Excellent attention to detail and accuracy in data entry and documentation required.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $17-$25.99
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide