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Student Account Specialist (Part-Time)

Quantic is seeking a highly motivated and skilled individual with excellent customer service skills to fill a full-time position as a Student Account Specialist. The ideal candidate will have previous experience working with student accounts, collecting tuition payments and fees, and managing numerous CRMs.

The successful candidate will:

  • Provide guidance to students on financial policies and procedures related to all aspects of the student account throughout the student life-cycle at Quantic
  • Be responsible for accepting and posting of payments, issuing receipts, and reconciling respective transactions
  • Support students in obtaining appropriate documentation for tuition and/or employer reimbursement
  • Work with various departments to streamline and implement the tuition and/or employer reimbursement process
  • Process refunds as needed
  • Assist in the management and maintenance of appropriate data and reporting
  • Convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers
  • Resolve account-related issues

An equivalent combination of education and experience may be considered.

Experience includes:

  • Bachelor's degree or higher
  • Minimum of one (1) year of related experience (an equivalent combination of education and experience may be considered)
  • High level of attention to detail and critical thinking skills
  • Strong interpersonal, written, verbal, grammatical skills
  • Exceptional student service skills
  • Knowledge of Microsoft Word and Excel
  • Experience with CRMs such as Salesforce
  • Commitment to working in a collaborative environment

Preferred experience:

  • Previous remote work experience

Pedago supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

We are proud to offer part-time employees the following benefits:

  • Flexible, remote work environment
  • Paid sick leave
  • Tuition-free enrollment in Quantic/Valar degree and/or certificate programs after 3 months of service

Average salary estimate

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A highly selective, global graduate school offering a free MBA and radically affordable Executive MBA. Headquartered in Washington, D.C.

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Part-time, remote
DATE POSTED
December 12, 2024

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