Merchant Support Specialist (APAC)

About Unlimit

Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.

About the Role

Due to the constant growth and increase in the volume of work, Unlimit is looking for a Merchant Support Specialist to join its international team.

• Manage merchant’s operational queries and issues for successful resolution 
• Proactively educate merchants on a range of topics including using and navigating Unlimit’s portals, reports, and reconciliation 
• Troubleshoot, analyze, resolve, track, escalate, and document various technical problems Monitor and report on processing performance 
• Collect merchant’s feedback and share it with internal teams to help identify potential new features or solutions  
• Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project delivery 
• Proactively work to identify opportunities to improve the customer journey/experience

• University degree or equivalent in Economics, Business Administration, or relevant field of study  
• Proven ability to build and manage relationships with at least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries  
• Has 1-5 years of experience working within a customer-facing environment  
• Excellent problem-identification and problem-solving skills  
• Excellent communication skills; including confidently leading meetings with C-level stakeholders
• Experience in managing customer relations (internal/external)  
• Able to accurately perform under pressure  
• Able to effectively cope with change  
• Previous experience in the e-commerce payment industry is preferred  
• Good command in English (written and spoken)
• Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)  

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• Modern workplace with all necessary equipment
• A team of top international professionals to learn from
• Multicultural working environment