Vice President of Operations, Healthcare - P2424-NH2813

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at: www.gouspack.com 

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! 

USPack’s Benefits for Full Time positions include: 

• 401(K) 

• Health Insurance 

• Disability/Life Insurance 

• Paid Time Off (PTO) 

• Paid Holidays 

USPack’s Benefits for Part Time positions include: 

• 401(K) 

• Paid Sick Time 

The Vice President of Operations, Healthcare will lead and manage the company’s healthcare logistics network, ensuring the efficient, timely, and cost-effective delivery of critical items on a national scale. This senior leadership position will be responsible for optimizing an asset-light service model, overseeing a dynamic team, and implementing innovative solutions that position the company as an industry leader. The VP will develop strategies to scale operations, improve and manage performance metrics, enhance operational efficiency, and increase customer satisfaction. 

This role requires a strong strategic mindset and the ability to manage complex operations in a rapidly growing organization. The ideal candidate will be a strategic leader who possesses relevant experience and a demonstrated record of delivering operational and financial results

To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and execute the strategic vision for healthcare operations, aligning with the company’s overall goals.
• Lead, manage, and mentor the healthcare operations team, including managers, dispatch, and implementation personnel.
• Provide direction and oversight for all healthcare operations, ensuring operational excellence, cost efficiency, and scalability.
• Develop and implement strategies to optimize delivery processes, minimize operational costs, and enhance service quality.

• Oversee the internal operations teams that handle day-to-day management of delivery services, including route planning, driver compliance, dispatch, and delivery performance.
• Implement systems and processes that improve the efficiency and effectiveness of operations, such as route optimization, real-time tracking, and automated dispatching.
• Continuously monitor operational performance and identify areas for improvement to increase productivity and reduce delivery errors.
• Develop contingency plans for addressing operational disruptions, such as weather-related delays or service interruptions.

• Establish key performance indicators (KPIs) to monitor and improve operations, including delivery speed, accuracy, and customer satisfaction.
• Regularly review operational data and performance reports to identify trends, opportunities for improvement, and corrective actions as needed.
• Ensure all performance goals are met and report progress to senior leadership.

• Develop and maintain processes that ensure superior customer experience, including timely deliveries and issue resolution.
• Establish and track customer satisfaction metrics, using data to make service and operational improvements.
• Collaborate with account management and sales teams to understand customer needs and incorporate feedback into operational processes.

• Lead the adoption and implementation of technology solutions that enhance operations.
• Work closely with IT and other departments to evaluate and implement technology that supports operations and enhances customer satisfaction.
• Stay informed on industry trends and technological advancements in final mile logistics services and evaluate their applicability to the organization.

• Develop and manage the budget for healthcare operations, ensuring cost control and resource optimization.
• Analyze operational costs, identify cost-saving opportunities, and make recommendations to improve profitability.
• Provide regular financial and operational reports to senior management, highlighting areas for improvement and key performance trends.

• Oversee the recruitment, training, and development of talent within the department.
• Foster a positive work culture that promotes teamwork, accountability, and high performance.
• Provide ongoing coaching, performance reviews, and career development opportunities for department staff.

• Proven leadership experience with strong team building and people-management skills.
• In-depth understanding of healthcare, final mile logistics, and courier operations.
• Strong financial acumen, with experience in budgeting, cost management, and profit optimization.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with courier and logistics technology, and familiarity with emerging technologies.
• Analytical mindset with the ability to use data to drive decisions and improvements.
• Ability to manage a high-pressure, fast-paced environment.

• Bachelor’s degree in Business Administration, Supply Chain, or related field preferred.
• Preferred - Minimum of 10 years of experience in logistics or delivery services management, with at least 5 years in senior leadership role (Vice President, Director, or equivalent), preferably within the healthcare industry. 
• Experience leading operations with Independent Contractor model.

• Remote-based, with regular travel to oversee regional operations or meet with customers and vendor partners.
• May require long hours and on-call availability to address operational issues or emergencies.

Shift Days: Monday-Friday

Shift Hours: 8am - 5pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: starting at $150,000 salaried (Depending upon experience level.)

Travel Requirement: on occasion as needed

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are: 

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  recruiting@gouspack.com