Local League Assistant Coordinator

Job Title: Local League Assistant Coordinator

Department: USTA Leagues

Purpose

USTA New England is seeking a full-time Local League Assistant Coordinator to assist with coordinating & administering recreational adult tennis leagues in New Hampshire, to coordinate local leagues on Cape Cod & the Islands, and to support tennis growth in New England. This position ensures the successful administration, delivery, growth and inclusivity of recreational adult league tennis programs, supporting league captains, players, and facilities, while working in alignment with USTA New England's mission and values.

This is a non-exempt position scheduled to work 35 hours per week. The position will also be required to work local league events, including select championships throughout the year.

As a key team member, the Local League Assistant Coordinator will support all aspects of the league lifecycle—from registration and scheduling to player recruitment—while leveraging insights to facilitate growth. If you are community-minded, organized and passionate about recreational sports, this role is for you!

Responsibilities

• Administer adult recreational tennis leagues (USTA League) in assigned communities to ensure successful coordination, delivery and retention of the program and its participants. This includes:
• Assist with coordinating recreational, adult league tennis (USTA Leagues) in New Hampshire under the leadership of the League Development Manager.
• Promote and administer USTA Leagues in the Cape & Islands to ensure successful delivery and growth of the program. This includes but is not limited to:
• Utilize league scheduling and registration tools to streamline team/player registration, court availability tracking, and schedule development.
• Coordinate and attend meetings with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis.
• Proactively recruit and retain volunteer captains with tailored support and training programs.
• Identify and mitigate barriers to participation, ensuring inclusivity in league programming.
• Communicate with facilities on availability and set and administer schedules.
• Ensure compliance of local procedures and regulations when administering the program. 
• Familiarize and communicate local league information to participants accurately. 
• Identify and resolve local league issues.
• Monitor compliance with Section and National regulations through various reports, including the move-up/split-up and score entry status reports
• Collaborate with the Local League Coordinator in Eastern Massachusetts to support growth in Southeastern Massachusetts.
  
• Administrative & Processing:
• Provide administrative support for the Central League Grievance Committee and NTRP Committees.
• Assist in supporting qualified volunteers for the review and decision-making process of NTRP appeals and grievance committees.
• Provide guidance to new members of the self-rate review panel and grievance committees on processes and procedures.
• Assist with composing and distributing decision letters, ensuring a positive and professional customer experience.
• Support customers through the self-rate process by directing them to appropriate local programming and resources.
• Daily processing of dynamic disqualification and promotion reports on business days.
• Provide customer service to internal & external customers in compliance with organizational standards.
• Assist in development of programs to encourage unique and total participation growth.
• Support current and recruit new volunteer captains. Provide appropriate support for captains and players. 
• Execute local promotional and marketing tactics utilizing assets and resources approved by the Marketing department.
• Build relationships with partners, players, and other stakeholders to support the growth of tennis in alignment with organizational goals.
• Keep the supervisor informed of issues, decisions, and progress. Submit updated goals and activity reports regularly.
• Distribute program participation surveys, analyze findings, and make actionable recommendations to strengthen the player experience.
• Make recommendations and where not available outline standard program operating procedures when administering the program.
• Provide on-site support at select in person events and programming. 
• Other duties and responsibilities may be assigned.

• Mission and culture contributor: We seek someone committed to the mission and vision of USTA New England.
• Great organizational skills and follow-up: We seek someone who has a good foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other priorities.
• Excellent communicator: We seek someone who is skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly.
• Superstar Initiative: We seek someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work.
• We Care For Our People: Beyond individual contributions, we seek someone who enjoys brainstorming and working with others. You have a track record of steering, deploying, or engaging others towards specific outcomes.
• Best in Class Customer Service: Beyond just answering questions, we seek someone who enjoys problem solving and helping others. You have a track record of engaging others and have conflict resolution skills. You are someone who respects and embraces the diversity of everyone you encounter whether virtually or in person, volunteer, vendor, customer or co-worker.
• Eagerness to Innovate: We don’t like to follow the status quo. We want members of our team to innovate and find new ways to be more effective, explore processes and tools that reduce workload, tweak and build our programs and services through new ideas and concepts.
• Minimum qualifications: Must live in New England. Preference is given to candidates residing in the territories this position supports. Must be able to travel and work flexible hours including some evenings and weekends. May need to transport 25 pounds. Reasonable accommodations will be considered based on qualifying exemptions.

The USTA New England Section, one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Join us in our work and mission!

• Eligible to enroll in our BC/BS medical insurance plan, subject to plan requirements
• Eligible to enroll in BC/BS dental insurance subject to plan requirements - 100% of employee monthly premium paid by USTA NE 
• Eligible to enroll in EyeMed vision insurance subject to plan requirements - 100% of employee monthly premium paid by USTA NE 
• Paid short and long term disability insurance up to 60% of the annual base salary;
• Accidental death and dismemberment, and life insurance up to 3X your annual base salary not to exceed $200,000 - 100% premiums paid by USTA NE 
• Eligible to enroll in medical and dependent care flexible spending accounts FSA and a health savings account HSA subject to the plan eligibility requirements 
• Eligible to enroll in the company retirement plan. The company will match employee contributions up to 3%. Additionally, employees have access to company funded independent third party advisors for consultation and employee education. 
• Employer-paid access to our employee assistance program EAP which includes mental health counseling, health advocacy services, legal and financial consultation 
• 10 days of paid personal time off PTO, 40 hours of paid sick leave per year, subject to USTA NE’s applicable accrual and carry-over policy 
• 20 paid holidays, 2 paid floating holidays per calendar year
• Eligible to participate in company sponsored workplace wellness programs including personalized coaching with Boon-Health 
• Eligible to participate in optional Pet insurance - Total Pet Plan and Wishbone pet insurance subject to plan requirements 
• Use of a company laptop, and cell phone or monthly phone stipend 
• Professional Tennis Registry’s PTR ACE Scholarship: Commit to becoming a PTR Level 1 certified coach for a reduced price of $129 (savings of $200) 
• Three 3 complimentary USTA New England Adult League registrations per year
• Access to discounted tennis equipment
• Access to tickets to premier tennis events (i.e. US Open, etc.)
• Training and development opportunities
• Flexible Hybrid Work Environment

Position FAQs

• How many hours does this position work? The schedule for this position is remote flexible, but must be done in coordination with supervisor. This position may require occasional in-office presence, will require occasional weekend work and travel. This position is a full-time, non-exempt position that works up to 35 hours per week.
• How much does this position pay? This position is non-exempt and pays between $19-$22 per hour.
• Who does this position work with? The assistant coordinator position will work with USTA New England League staff and staff members from other departments within the organization.
• Does this position require travel? This position will require light travel occasionally to our main office in Westborough, Massachusetts and throughout the territories they support. This position may be required to work program events that require travel.
• What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.

What does the hiring process consist of? The first step is to Apply!

1. Apply - applications will be accepted until the position is filled. If you have questions or need to request a reasonable accommodation for the interviewing process please email carhart@newengland.usta.com
2. Phone/Video Screen - candidates advancing past the applications stage may be phone or video screened.
3. Virtual Interview - will be conducted by a multi-person panel, including the hiring manager and one or two staff members from the USTA Leagues Department via Google Meet.
4. Final Interview - will be conducted by the Chief Executive Officer and HR.
5. References - references will be checked for final candidate(s).
6. Final Offer - will be made by HR.
   

If you prefer to submit a physical mail in application please address it to:
USTA New England
ATTN: Human Resources
110 Turnpike Road, Suite 110
Westborough, MA 01581