D365 Systems Analyst

Project Duration: 3-6 Month - Contract-to-Hire

Summary: 

As a Systems Analyst on the Dynamics 365 platform team, you will be responsible for providing systems analysis, hands-on configuration, and support for the Sales, Marketing, and Customer Service Dynamics 365 platform and its related integrations.

You will conduct analysis of business and functional requirements, design and implement system solutions, and serve as a subject matter expert for Dynamics 365 applications. This role requires a proactive individual who takes initiative and champions best practices and standards.

• Conducts analysis of business and functional requirements, designs, implements, tests, and documents system solutions.
• Analyzes system logic, data, integrations, reporting, and processes, providing recommendations and documenting solutions.
• Configures Dynamics 365 to meet business requirements.
• Serves as a Dynamics 365 application subject matter expert, researching and implementing functional design solutions.
• Predicts potential problems for delivered applications and systems, providing recommended solutions.
• Reviews project proposals, identifies potential problem areas, and recommends optimum approaches.
• Prepares, maintains, and archives detailed systems design specifications.
• Develops or modifies project systems analysis artifacts using disciplined processes, procedures, and standards.
• Provides escalated (Tier 2) application support, including on-call rotation for priority issues.
• Conducts analysis for the evaluation and selection of new analysis solutions and tools.
• Leads training and provides functional guidance to less experienced Systems Analysts.
• Participates in or leads internal initiatives for process, procedure, guideline, and metric improvements.
• Provides technical leadership and mentoring to less senior members.
• Consults with other teams regarding technology solutions and problem resolution, proactively seeking collaboration opportunities.

• Bachelor’s degree in a field related to the position or a combination of related education and equal work experience in the area of systems analysis
• Minimum of 5 years’ experience required in a Systems Analyst role.
• Minimum of 2 years’ hands-on experience in the configuration, administration, enhancement, and support of the Microsoft Dynamics 365 platform (Customer Engagement (Sales) and/or Customer Service modules).
• Thorough understanding of software development lifecycle, Agile/Scrum methodology.
• Experience writing SQL queries.

• Keen attention to detail, strong organizational skills, and excellent written and verbal communication skills.
• Self-motivated with a strong commitment to the team environment.
• Critical and creative thinker with excellent problem-solving skills.
• Demonstrated team player who fosters collaboration.
• Driven to see problems from a customer perspective, with a sense of urgency to solve problems and enable solutions through the Dynamics 365 platform.

• Experience developing solutions using the Power Platform tools such as Power Automate and/or Power BI a plus.

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