NOVA Account Management Representative

ValueSync is looking for a passionate and detail-oriented NOVA Account Management Representative to join our Client's dynamic team. In this role, you will be responsible for managing and nurturing client relationships to ensure customer satisfaction and retention. You will act as the primary contact for assigned accounts, addressing inquiries, resolving issues, and providing tailored solutions that align with client needs. Your efforts will directly contribute to the overall success of the accounts you oversee. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work collaboratively within cross-functional teams. If you are eager to make a positive impact and build lasting relationships with clients, we encourage you to apply!

Responsibilities

• Serve as the main point of contact for assigned NOVA accounts, responding to inquiries and providing support.
• Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
• Work closely with internal teams to address client concerns and deliver timely solutions.
• Monitor account performance and prepare reports to track growth and identify opportunities for upselling or cross-selling.
• Conduct regular check-ins with clients to gauge satisfaction and gather feedback for continuous improvement.
• Assist in onboarding new clients and provide training on products and services as needed.

• Associate’s degree in Business Administration, Marketing, or a related field; Bachelor’s degree is a plus.
• Previous experience in account management or customer service roles is preferred.
• Strong communication and interpersonal skills.
• Ability to problem-solve and work collaboratively in a team setting.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.

• Competitive Commission and bonus scheme.
• Stable and  full-time employment.
• Friendly and dynamically growing work environment.
• Opportunities for professional growth.