Brand Support / Onboarding Manager - (W/M/X) - Fixed Term Contract

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

• As a Brand Support Manager, you'll guide sellers through onboarding, integrate their catalogs, and provide training on our platforms. You'll solve technical issues, assist with adding products preparing flash sales, and communicate progress with the sales team. Additionally, you'll stay updated with technical partners and improve documentation and processes.

• Reporting to the Lead Brand Support France the responsibilities and duties are:  
• Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, pieces of training on back offices etc.;
• Find solutions adapted to the seller’s profile from a technical point of view; 
• Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• Resolve and assist sellers through technical problems;
• Help and assist the seller with regards to the technical part of adding new products to our permanent offer/catalogs;Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• Closely follow the updates from our technical partners;
• Write and update documentation that is shareable internally and with the sellers, and proactively improve our processes.

• Experience in technical support;
• Able to identify and analyze technical issues; 
• Experience in the marketplace;  
• Good communication, logic, and organization skills, 
• Rigorous and proactive profile; 
• Fluent in French and English. Spanish and/or Italian speakers are nice to have.

• 👉Variable bonus 
• 👉Flexible Office with up to 2 days smartworking
• 👉Online language learning platform
• 👉Connected fridges and inter-company dining.
• 👉Intensive workday on Friday

• 1️⃣ HR Interview
• 2️⃣ Manager Interview

All our positions are open to people with health conditions or impairments.

We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. 

🔗COMPANY

For more information about our ecosystem :  https://careers.veepee.com/en/home-page-en/

Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.

The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our personal data protection policy, we invite you to consult it on our career site.