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HR Experience Specialist III Colombia

Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.

We are looking for an experienced Human Resource Specialist to support our employees and clients in a remote role reporting to the HRx Manager. You will guide employees through their employment lifecycle and assist clients with their HR needs, promoting positive relationships. Your responsibilities include managing our HR database, gathering HR information, and ensuring a smooth onboarding process for clients. To excel in this role, you should have clear communication, along with a solid understanding of employment law. An effective HR Specialist is organized and efficient.

RESPONSIBILITIES

  • Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global internal teams such as Immigration and Payroll teams, and external parties such as local service providers
  • Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
  • Manage client relationships in conjunction with members of the client services team
  • Ensure employee satisfaction and retention amongst our supported employees with sincerity and passion, always with a customer service mindset
  • Ensure client satisfaction through quick onboarding timelines and always maintaining our resolution time service level agreement
  • Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information
  • Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
  • Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
  • Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
  • Anticipate potential issues, support the root cause analysis, and raise it to the concern teams while ensuring resolution
  • Other tasks as assigned… as a high-growth company, we embrace supporting ALL areas of the business

QUALIFICATIONS

  • Bachelor's degree in Human Resources or equivalent experience
  • 6 years of regional (country or region) Human Resources experience or equivalent experience required
  • Business proficiency in the English language and local language, if applicable required
  • Research-oriented, organized, and detailed
  • Conflict handling and resolution skills
  • Experience with employment law
  • Interest in international business and contributing at a high level

#LI-Remote

We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:

  • Flexible Time Off + Parental Leave
  • Health and Dental Insurance (where applicable)
  • Retirement Savings + Employee Incentive Plan
  • WFH Stipend
  • Company Bonus + Spot Bonuses

Please visit our career page for more information.

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CEO of Velocity Global
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Frank Calderoni
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We help our clients navigate the entire lifecycle of international expansion through expert advice, premium support, and a fully-expansive suite of services. Our mission is even bigger than simply the business at hand. We aim to make a differen...

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Full-time, remote
DATE POSTED
March 13, 2025

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