IT Support Specialist (Full-Time)

Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform
• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
• Epraise incentivizes student well-being and connects teachers, students, and families.
• Firefly provides an online learning space for students and teachers

About the Role

We are seeking a dedicated IT and Business Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our IT infrastructure and providing essential business support to various departments. This role requires a mix of technical expertise and excellent customer service skills.

Key Responsibilities:

• Technical Support: Provide first-line support for IT-related issues on both Apple and PC hardware, including software, and network troubleshooting. Respond to user inquiries and resolve technical problems promptly.    
• System Maintenance: Install, configure, and maintain computer systems, networks, printers, and other IT equipment. Ensure regular updates and security patches are applied. 
• User Training: Conduct training sessions for end-users on new technologies and IT policies. Create and maintain documentation for IT procedures and user guides. 
• Business Support: Assist with various business operations, including data management, reporting, and process improvement initiatives. Collaborate with different departments to understand their IT needs and provide tailored solutions. 
• Project Management: Participate in IT projects, such as system upgrades and new technology implementations. Coordinate with vendors and external partners as needed. 
• Security: Implement and enforce IT security policies to protect company data and systems. Monitor and respond to security incidents and vulnerabilities. 
• Customer Service: Establish and maintain positive relationships with all departments and colleagues. Ensure clear communication channels and provide excellent customer service. 
• Analyze and optimize business processes to enhance efficiency and productivity. 
• Design & Maintain Documentation with up-to-date, reusable, documentation for our customers as well as internal content for our teams. 
• Keep up to date with the latest security threats, trends, and technologies to guide decision-making and improve the organization’s security posture.  

• Strong Modern Mac support experience in a business setting.  
• Proven experience in IT support and business operations. 
• Strong understanding of computer systems, networks, and software applications. 
• Excellent problem-solving skills and the ability to troubleshoot technical issues. 
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. 
• Ability to work independently and as part of a team. 
• The ability to be flexible and adaptable, both in your duties and schedule.  
• Excellent organization and planning skills, both technical and strategic.  

The best tools to get the job done!

When you join Veracross, you get a brand new Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, including hybrid options to work from home and the office.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.