Customer Service Representative

Company Overview:

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.

Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for answering and directing phone calls, managing veteran contacts through the Customer Relationship Management (CRM) software, organizing and scheduling appointments in the department calendar, and ensuring proper documentation for each veteran client consulted by the Intake Team. You will also be responsible for developing and maintaining multiple contact lists, providing general support to visitors, and serving as the point of contact for internal and external clients.

Responsibilities:

• Answer and direct phone calls
• Manage veteran contacts through the SalesForce CRM software to ensure proper notation of actions
• Organize and schedule appointments in the department calendar
• Demonstrate exceptional organizational and time management skills to effectively manage multiple team members they support
• Ensure proper documentation for each veteran client consulted by the Intake Team
• Develop and maintain multiple contact lists
• Provide general support to visitors
• Serve as the point of contact for internal and external clients

Qualifications:

• Above-average phone presence - passing score of internal test required
• Computer competency - passing score of internal testing required
• Proficient in Google G-Suite applications
• Must have average or above-average typing ability - passing score of internal testing required
• Veteran or Spouse of Veteran preference - to aid with creating commonalities with clients
• Must develop a strong understanding of company history, policies, and familiarity with the responsibilities of each company department
• Quick recall and understanding of the Veterans Administration and Veterans Guardian VA Claim Consulting VA claims process

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance