Veterinary Receptionist Supervisor

  Seeking a Receptionist Supervisor 

Overpeck Creek Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect 

As you join our team, expect to be supported in your work and home life with: 

• A comprehensive benefits package, including medical, dental, and vision insurance 
• Paid time off and a 401(k) plan for full-time employees 
• Professional development opportunities  

Salary: $20.00-$26.00 per hour 

Schedule: Monday- Friday 11AM-8PM, occasional Saturday 8AM-3PM 

Who are we looking for?

• Core qualities:
• Is able to multi-task and is detail oriented
• Has effective communication with staff and clients
• Has great customer service skills
• Has Emotional Intelligence
• Is well organized
• Loves working with a team of amazing people
• A strong commitment to the client experience is imperative to be successful in this position. Other valuable traits include strong initiative, understanding the balance needed between business and staff needs, and leading by example.
• Must have strong capabilities in: organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans for improvement on your own and in conjunction with the rest of the management team.

Requirements & Responsibilities:

• Responsibilities include helping to run day-to-day operations of the front desk with a major focus on administrative duties.
• Welcoming pets and their owners to the clinic.
• Answering pet owners' questions regarding clinic policies, appointment availability, and treatment costs.
• Assisting Practice Manager and Medical Director with Team Meetings.
• Resolving conflicts among front desk staff members.
• Screening telephone calls and assisting Practice Manager with escalated calls.

About Overpeck Creek Animal Hospital 

At our AAHA accredited hospital, everyone is considered a leader and an integral member of the health care delivery team. In addition to veterinary knowledge and training, our team is selected for kindness, compassion, patience, professionalism, integrity, and agility. We strive to provide our medical team with the opportunity to accomplish their personal and professional goals!