Community Day Services Supervisor

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

JOB SUMMARY

The Community Day Services Supervisor is a mid-level role responsible for the leadership and operations of Community Day Services (CDS) in their assigned area. This position is responsible for the delivery of all CDS services including operation of a sub-minimum workshop. The CDS Supervisor ensures that Vista Care staff provide the highest quality care, keeping individuals supported in their hearts and actions always. This role works closely and collaboratively with on-site leadership, area/division leadership, and other operations leaders to oversee operational excellence, and drive execution of care and service in accordance with Vista Care’s mission, vision, and values as well as in line with all regulatory standards. The Community Day Services Supervisor is required to complete Qualified Intellectual Disabilities Professional (QIDP) training and maintain appropriate certification throughout their time in the position.

JOB TYPE: Full-time
LOCATION: Lincoln, IL

RESPONSIBILITIES:

• • Provides supervision and management for team members ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.
  • Provides oversight, orientation for new hires and ongoing training, performance management and reviews, holding team members accountable to policies, procedures, and regulatory expectations in their assigned role and location.
  • Assures the physical environment of the day services is clean, safe, and maintained including the furnishings and equipment, overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders.
  • Provides and oversees complete and accurate documentation per protocols to meet local, state, and company requirements.
  • Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.
  • Provides recommendations to leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements.
  • Actively participates and leads employee engagement and retention activities and monitors associated performance metrics.
  • Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
  • Ensures all staff act in accordance with Vista Care Values
  • Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization.
  • Provides oversight to Interdisciplinary Service Plans (ISPs) for individuals including development, implementation and ongoing monitoring.
  • Participants in the assessment and transition of referrals to CDS programming
  • Develops and maintains an effective communication relationship with other Supervisors, QIDPs, Direct Support Professionals, and Individuals including interdisciplinary care teams, providers, and family members.
  • Responsible for guiding and supporting staff, addressing questions, and implementing and/or overseeing new company policies and procedures in their area of responsibility.
  • Initiates and maintains professional and timely communications with individuals supported, family, support members and guardians as required.
  • Responds to any emergency in a timely manner, providing guidance, assistance and support. Reports all emergencies and other matters of significance to the appropriate members of leadership including but not limited to their Area Residential Director.
  • Participates in surveys by authorized government agencies and internal teams, and where required, participates in the development and implementation of corrective action plans which may include but are not limited to BALC, BQM, HBS review, Ligas review, OIG, and ISSA visits, etc.
  • Provides QIDP leadership and support to assigned areas
  • Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.
  • Performs other duties as assigned by Vista Care leadership.

Scope of Supervision

•    Directly supervises 22 employees

• Qualifications and Experience: 
• Must be at least 18 years of age. 
• Previous experience in residential services, customer service, or other human services fields preferred.
• 1+ years of experience in supporting individuals with disabilities required 
• 2 years + experience as a DSP preferred.
• 3 years + experience as a direct supervisor or manager of others preferred.
• Critical thinking and the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Ability to work independently.
• Ability to prioritize tasks.
• Attention to detail and exceptional organizational skills. 
• Excellent interpersonal skills 
• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals. 
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality. 
• Ability to function well in a high-paced, stressful environment. 
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.
• Must have a valid driver’s license. 
• Successful completion of a caregiver background check required. 
• Proficiency with computer technology

Education: 

• High School Diploma or GED required
• College, or university degree or the equivalent is required in the human services field
• QIDP certification is required; QIDP Trainer certification is preferred and must be completed within 6 months of hire. 
• CPR certification preferred.
• Must be knowledgeable regarding CILA Rule 115, CMS HCB Waiver, Medication Administration Rule 116, Illinois Waiver Rule 120, Illinois HBS review, Ligas Review, Developmental Training Rule 119. OIG Rule 50, Individual Service and Support Advocacy
• Ability to successfully complete all federal, state, and local requirements

Working Conditions/Physical Requirements: 

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays including possible on-call support.
• Required to work in residential settings.
• Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states.

• Paid training

• Insurance (medical, vision, dental, health, HSA, life)
• 401k & matching
• Retirement plan
• Paid time off
• Weekly pay
• Daily pay
• A supportive work environment that will foster your growth!

PAY:

$75,000-$80,000 - based on experience.

If you are interested in this position, please apply today! If you have any questions about Vista Care or thisposition, please reach out at the email below:

Please reach out to Allie Mott

Talent Specialist

Email: alliemott@vistacare.org

Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#IND100